April 29, 2013

Wen : my experience and thoughts


The great Wen-speriment, or so I called it.

A question that I'm asked over and over again is "What do you think about Wen?". I'd answer based on my limited experience using it on a single client who brings her Wen with her to every appointment. And for her, it works very well. I've enjoyed the aroma of it, and the consistency. I understood the concept behind the product. 

Oftentimes we "over-shampoo" due to habit. Shampooing the hair is really only intended for cleaning off the scalp and hair, and usually we don't "dirty-up" our heads enough in 1 day to require a fresh shampoo. It's better for your hair to go a day or two between shampooing to allow your heads' natural ability to produce oil to operate. If you cannot go a day between shampooing, like me, just make sure you are using a great conditioner. And, even though conditioner is mainly needed from mid-shaft to ends, every once in awhile spread it from roots to tips to condition the entire hair shaft. 

I thought it would only be fair if I tried Wen myself in order to form an accurate opinion of it. So, I ordered it online a few weeks ago, and shortly thereafter a box containing the cleansing conditioner as well as a few other accessory products arrived. I also noted that upon my purchase of Wen online, I was automatically signed up to receive it every 90 days. I despise when companies automatically sign you up for a subscription service. I made a mental note to cancel the subscription when I was finished reviewing it. 

A little background: I would describe my hair as dry, damaged, and heavily colored. My scalp is dry, and I'm not sure I've ever seen a hint of oil at my roots. So, I assumed Wen would be quite perfect for my texture. I didn't have to worry about my hair being oily, since I've never struggled with that before.

Day 1: I washed my hair twice with Wen. I applied 16 pumps of the product all over my wet hair, ran my fingers through it to evenly distribute, and let it sit for a few minutes. Next I stuck my head under the shower to add a little water to it. Then I scrubbed the product around using the pads of my fingers to "clean" my scalp and roots. I rinsed well and then repeated. 

I applied Aquage Uplifting Foam, like usual, to my scalp. During the blow dry, I noticed that my ends seemed extra dry. This didn't' surprise me. I was focused on cleaning the product out of my scalp during the final rinse so I didn't leave enough behind to really smooth down my dry ends. A smoothing product would have remedied this, but I was letting Wen to all of the work. 

Once my hair was dry, I brushed through it a final time and thought, "Well, not bad." Other than my dry ends, everything looked fine. My hair cooperated when I styled it, and lasted throughout the day like always.

Day 2: I repeated the same process from Day 1, but didn't rinse quite as much product out in an effort to keep my ends hydrated.

I applied my root lifter, and began to blow my hair dry. I noticed that it felt a little bit like there was a layer of product on my hair, but nothing that was too terrible. I wasn't able to achieve as much volume that day when styling, and also noticed a bit of static electricity. Otherwise, everything else was pretty normal. Roots looked clean, ends were still slightly dry, and hair looked fine. 

Day 3: I repeated the same process from Day 1. My hair felt caked on with product in the shower, but I followed the steps and did only what I was instructed to do from the directions on the bottle.

I applied my root lifter and began to blow-dry. I noticed more "pull" than usually as I brushed through my hair. As if I was brushing through really heavy/knotty hair. I assumed it was due to the now 3 days of product that hadn't been "traditionally" cleaned off my scalp and hair. 

My hair was heavy, and while it didn't look oily, it felt like there was a layer of waxy residue all over it. I styled as usual and it went right into a ponytail. It was weighed down and I had to get it off my shoulders.

By the end of Day 3 my scalp became a bit itchy, and I was frustrated with the feeling of my hair. 

So, on Day 4, I relapsed into my old ways. I shampoo'd my hair with Purology Hydrate, and conditioned with the coordinating conditioner. It was luxurious. I felt like the models in the "Herbal Essences" commercials. I've never enjoyed shampooing my hair quite like I did that say.

I applied my root lifter, blew it dry, and my hair styled like a dream. 

So, what do I think of Wen

I'm not a fan. I don't think it's for everyone. I don't think it's a great product for those of us who use a few styling products on a daily basis. I found that it's quite heavy too. 

If you use it and like it, keep using it! I don't think you need to avoid it (it doesn't do bad things to your hair), I simply wasn't impressed with it. 

Some may argue that I didn't give it a long enough chance to work. While that may be true, it wasn't worth a few annoying and itchy hair/scalp days to push through it. Plus, that rate at which product was building up on my hair shaft was not enjoyable.

However, I do think it can be an option for women, or men, who have normal, slightly dry, or coarse hair without a ton of oil production at their roots. And also who don't use a lot of styling products in their hair. 

My client who faithfully brings her Wen product with her is a perfect example of a successful Wen user. 

If you want to try it, try it. If you are on the fence, I'd say don't bother. 

Be aware that you are automatically subscribed to receive product every 90 days if you buy online. You can also find Wen products at Sephora. Wen does offer a money back guarantee, and you can read all the details about that here. 

It's nearly impossible to figure out how to cancel your Wen subscription on the website. This is not a surprise to me. I canceled my subscription easily by accessing the "live chat" option at the bottom of the main webpage, and it was completely harmless. The live chat option is available 24/7.

Q & A (from my Facebook page)
1. Does it make your hair fall out?
I can't speak to this since it didn't happen to me, but I can't imagine that Wen makes your hair fall out. It's normal to loose some amount of hair on a daily basis and perhaps users who thought their hair was falling out just became more aware of otherwise normal hair loss.
2. Does it clean your hair?
Yes, but very lightly. The whole concept is that it won't overly clean your hair, and that users only need a gentle, conditioning cleanse. Your natural hair oil, or dryness, will determine how clean it feels to you.
3. Can I still go 2-3 days between shampooing when I use Wen?
You'll likely have a more difficult time going longer between shampoo's since your hair will not be squeaky clean to begin with, but the idea is that it will balance out your scalps oil production over time. 

*Wen has no idea who I am, I purchased this product for myself, and this review is simply my opinion. 

149 comments:

  1. Kate, great, thorough review.

    I caved to the hype a few years ago with their pumpkin ginger fall scent. I like but don't love. I also have a huge bottle of the 613 and use that for the first two weeks after coloring.

    In my opinion, it is crazy expensive AND takes a lot of time in the shower while water is just wasting money down the drain. The 613 requires hair to be cold wet and rinse with cold water so I am a contortionist in the shower trying to keep my body away from the freezing cold water while it rinses. BUT I do think it helps my color last as red usually just rinses away so quickly.

    Your review verbalized some things I felt about it but didn't know how to say. Yes, the itchy scalp!

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    1. Ok, WEN has a learning curve. When I 1st started using it I would use the 8 pumps per section (sometimes more). The big secret is that you really need to run water over your head for AT LEAST 5 mins before you put anything in it!!! Then start at the nape of neck with the 8 pumps and really work that stuff in. I mean massage it like a husband trying to get some nookie..lol.. Should take you a few minutes. Then move on to the sides, several pumps for each side. And again, really work the product in. Finally, go for the front, crown area. I use more than 8 pumps here and really, really work it in. I probably spend 4 or 5 mins on just this area.
      It is not a fast process like in the commercials..lol.. Make sure you apply a ton to the ends of your hair. I leave mine on during the rest of my bath, then rinse it for like 5 or 10 mins. Yeah, I know. It takes F O R E V E R!!! But I really liked the results. I follow it up with the leave in creme, and I use more than it seems like you should. Don't apply near the roots.
      If you use a silicone based styling product, or if you use a lot of products, you will NOT like WEN!!! It cannot get all the product off the hair shafts/ends and you will end up with weighted down hair.
      By the way, you can Co-Wash with most regular ol' conditioners. The secret is to spend a lot of time rinsing in the beginning and at the end.
      About once a week I just 'co-wash' (wash w/ conditioner..lol..)I don't use expensive products or anything, usually go old Aussie 3 minute miracle when I do this. Works great!
      Just my 2 cents worth :)

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    2. Ok first you dont need to use as much as is directed. I do 5-7 pumps directly to the roots and add in a little water at a time to work it up, then rinse out totally, then add back 2 pumps and put it up to condition while I do everything else in the shower, then rinse it out for 5 full seconds (the whole one one thousand, two one thousand bit) which leaves some still in and put one pump directly to the ends of my hair (I have long hair) and whats left in my hands around my crown for flyaways.

      It definitely takes a little playing around with it to get the right routine down for your hair. If you leave too much in or dont use enough product to rinse off the excess oil your hair will feel heavy and waxy. If you dont leave enough in at the ends your hair will not feel conditioned enough. But let me tell you when you get it right, its heaven and your hair is perfect.

      When you dont over wash your hair it doesnt remove ALL the oil on your scalp, and your scalp gets the message and starts to produce less oil which in turn means you dont have to wash it as often. Using Wen I only have to wash every 3-4 days now. First two days look great down and second two are up do days.

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    3. Ok first you dont need to use as much as is directed. I do 5-7 pumps directly to the roots and add in a little water at a time to work it up, then rinse out totally, then add back 2 pumps and put it up to condition while I do everything else in the shower, then rinse it out for 5 full seconds (the whole one one thousand, two one thousand bit) which leaves some still in and put one pump directly to the ends of my hair (I have long hair) and whats left in my hands around my crown for flyaways.

      It definitely takes a little playing around with it to get the right routine down for your hair. If you leave too much in or dont use enough product to rinse off the excess oil your hair will feel heavy and waxy. If you dont leave enough in at the ends your hair will not feel conditioned enough. But let me tell you when you get it right, its heaven and your hair is perfect.

      When you dont over wash your hair it doesnt remove ALL the oil on your scalp, and your scalp gets the message and starts to produce less oil which in turn means you dont have to wash it as often. Using Wen I only have to wash every 3-4 days now. First two days look great down and second two are up do days.

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    4. I tried Wen and I am not impressed with the product at all. First of all, why pay $39 every month for a one month supply when you can just purchase shampoo for cheaper.I found the product never washed out of my hair and my hair felt heavy as some posting have stated. I will never order this product again. Just my 2 cents

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  2. Agreed-I had the same experience. I use "product" so my fine hair holds a style all day and it just didn't work for me. Better luck with Aveda-my stylist immediately noticed a change when I started using their products.

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  3. Which formula did you use? I used the cucumber aloe and found the best way for me to use it was once a week as a deep cleanser. But I haven't used it for a while. It was not a product that I could not live without.

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  4. I have never used Wen products so I have no comment on this, but they are owned by Guthy Renker - the same people who own ProActiv (who also does the whole automatic renewal every 90 days). I tried to cancel my ProActiv account - which I was told was exactly what happened by the customer service person - then found out they only removed my credit card number from the account, then when they couldn't charge me for my automatic renewal - 6 months later (after I had no clue and hadn't received anything from them in the mail) I got a collections letter. I have never had this happen before so I panicked. Then I got angry and became one of those people I said I never would be - a conspiracy theorist, HAHA - and said I would shout from the roof tops to never buy from Guthy Renker. (Google- Guthy Renker and collections or ProActiv scam - it happened A LOT). Its crazy they can do this. OK, off my soap box, just want to SAVE people from the embarassment of thinking they ruined perfect credit for hair or acne wash!

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    1. This happened to me, too! I cancelled in plenty of time and never received another shipment. Next thing I know, I got a collections notice and was pissed! It is a horrible scam and the product didn't work for me at all. (I know someone who had great success with Proactiv but it just made my face really red.)

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    2. WEN is not owned by Guthy Renker as far as I know. Chaz Deen is simply partnered with them. He also sells his product through QVC and you don't have to do the auto sign up. You also get better value that way.

      I don't use it currently but have in the past and liked it. Chaz's purpose with the product is to get us to stop using all of hair styling products.

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    3. This happened to me too.. so is the collection notice a scam too?

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    4. Thank you, this is EXACTLY what I was concerned about. And there is no phone number easily accessible on the site, so nope, not going to try it.

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    5. hey so is the collections notice also a scam? would really really like a response to this!!

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    6. I actually caved too and ordered their deluxe kit online and i never received anything. I wait about 3 weeks to a month and still nothing. So i call them and ask them what the hell is going on with my order, right? They finally tell me that one of the things that came in the kit was out of stock. They suggest i call them back a few days later if i dont receive an email stating the kit was shipped. It didnt ship so i call back the Tuesday after (january 28th), and asks whats going on again. They then proceed to tell me that my whole order in on backorder and wont be shipped until its back in stock again. I ask them how long will it take before its back in stock and they say roughly about 10 days. I tell them that they have wasted my precious time making me wait almost a month to tell me all this so i cancel my order. I have been emailing them consistantly to get refunded and they still give me the run around with their full of crap excuses! I mean now they are saying that in order for them to credit me i have to fax them my bank statement with my order number and home address. I know they are scamming me out of 40$ and even if my bank is investigating they still are trying to convince me im wrong. That they never received my money and that there was an authorisation hold or preauthorization on my card and yet... My 40$ i spent to order their product online is still missing.

      Anyway all i can suggest to people is not to order from them. They scam people out of hard earned cash and as much as it pains me to say this they are obviously doing a damn good job at it.

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    7. I ordered WEN and am completely impressed. I got it within three days. The mail person apologized cause it was wet and wrapped in plastic. So I opened it up and I think that two small products were missing so I called and as soon as I told them what happen right then and there they have ordered me another one with no charge. Fast just like THAT. My hair feels great. I have been using expensive stuff from the saloon and still my hair was nit conditioned enough. And I washed my hair with this..which isn't hard just put it in like you would any other conditioner. My hsir hasn't ever felt as good and my daughter who is half black half white worked amazing on her TOO. So I think you guys need to call back or something the two ppl who helped me werr amazing and sweet and had not asked questions as soon as I told them what happen they apologized and are sending a new product.

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  5. Wen is absolutely wonderful at preserving color, but it is so dang expensive that in the end, you're not really saving any money on color treatments. I loved Wen when my hair was recovering from a semi-traumatic highlighting experience, but now that my hair is healthy again, I don't see the point. It takes approximately 12 years to use and you can go through a $50 bottle in less than three weeks if your hair is even moderately long. Redken products clean my hair off better, hydrate well, and are less than half the price! Overall, a great review! Thanks!

    P.S.: Girl, your hair has been looking GREAT lately! So much bounce and body. I love it!

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  6. This was a great post since I have been "wanting" to try Wen, just couldn't do it. They do sell it at Sephora now for people not wanting the subscription. But, based on your professional opinion, I'm crossing it off my list and moving on! Thanks! I always enjoy your blog.

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  7. great review! I have to say I tried Wen and I really really wanted to like it but I hated it. I even bought the formula for dry and damaged hair (because I have thick, curly hair) and it made my hair even drier, and tangled and felt like straw. never again! xo

    http://allthingsprettyandlittle.blogspot.com/

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  8. I also tried WEN. I found when I got better results using less than the suggested 16 pumps. My hair was soft not oily, it us normally dry and damaged. However, I did revert back to my usual ISO shampoo/conditioner. (I don't know if it was habit or what.)

    (Hope your jaw is better)

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  9. I'd love to know what shampoo is out there that will be beneficial for oily hair. I'd LOVE to be able to skip a day of shampooing without looking like an Exxon oil spill. I have fine but thick straight hair. I thought of trying Wen but I was afraid it wouldn't be right for a naturally oily scalp.
    I wash my hair at night and I do use dry shampoo in the morning and it's still greasy looking by 6 pm. And I have tried about 5 dry shampoos - Psst and Kenra among the best of them that work well for me.

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    1. I, too, am unable to go more than 24 hours between shampoos due to excessive oily hair. I also have the same fine but thick straight(ish) hair - not completely straight but also won't hold a curl for more than two hours unless massive amounts of products are used.

      I do prefer to shower in the AM as opposed to sleeping on it because I tend to sweat as I sleep and that starts that oil early. Psst dry shampoo is in the rotation for occasional days but I generally don't like the way it feels on my head though it is probably the best of the 6 or so dry shampoos I've tried.

      I would LOVE to find a mix of products that gives me that gorgeous volume and shine but also allows me to go 2 days between shampoos. That might actually be a life changing event in terms of the extra time it would grant me.

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    2. I have fine and think straight(ish) hair as well (and I'm blonde on top of that). About 2 years ago I started to train my hair to be able to skip a day or two between shampoos because I was tired of spending so much time on it. At first, I started with only skipping 1 or 2 days per week. It took about 2-3 months before my hair didn't look super greasy (even with dry shampoo) during the days I skipped. Luckily for me at the time, I was working a fast-food restaurant where we were required to wear hats, so I could cover up easily. I started skipping days more regularly, even skipping 2 days at time if I could (like on a Saturday where I knew I was going to be home all day cleaning). I use dry shampoo on the days I skip. My favorite has been BedHead Rockaholic Dirty Secret, but I recently tried KMS Hair Play and really love that too. Your hair really has to adjust to not being washed every day, and then the oil production will slow down.

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    3. www.simplysophisticatedblog.wordpress.com :)

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    4. I was going to say the same thing as Sophia. I have A LOT of fine hair, that has always been prone to oiliness. A couple of years ago I started trying to "train" my hair. I would skip every other day and just pull it in a pony tail if it was exceptionally bad. I'm now at the point where I wash my hair 2-3 times a week, at most, and my hair has never been healthier. It sucks when you first start, and I have found that if I have to wash it several days in a row for one reason or another I have to re-train it, but it's so worth it!

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    5. I've had great luck with macadamia nut oil shampoo. I know it seems counter intuitive but if olive oil can clean oily skin I figured this was worth a shot. I wash once to twice a week.

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    6. I've had great luck with macadamia nut oil shampoo. I know it seems counter intuitive but if olive oil can clean oily skin I figured this was worth a shot. I wash once to twice a week.

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    7. I too have oily hair. I have found that the more I shampoo my hair, the more oil it products. I would have finally gotten to where I can wash my hair 2x a week. It was painful in the beginning but I pushed through the itchy scalp and oily hair. Just keep reducing the amount of time between washes and brush your hair from scalp to end. It will be worth the pain in the beginning because you will be able to increase the time between washes.

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  10. Thank you! I have been wanting to try this, but was not sure it would be right for me. Your hair and my hair are like hair sisters, so it was really great to see you try it. With heavily colored hair, I am always looking for something to make it feel wonderful. I love Pureology.

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  11. I've watched the infomercials for Wen and was always curious about how it worked but never actually went through ordering it. Now I'm glad I passed on it!

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  12. My scalp is more on the oily side. I tried Wen about a year ago and I thought my hair felt even more oily. I experienced the same build up feeling you talked about. I also developed bumps all over my forehead. Once I noticed Wen was irritating my skin, I discontinued use and called to cancel. The costumer service rep was great and cancelling was simple.

    Personally, Wen didn't work for me. But I also feel like I need to wash mY hair everyday and I style with product pretty regularly. Its great to know a professionals opinion! Thanks!

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  13. I love my wen, but I only use it 2 times a week and I don't use the 'recommended amount' because I think it's too much product. I use very little of it actually, maybe 3 or 4 pumps total. Probably not even that much. But I alternate between the Wen and another all natural shampoo product from Lush.

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  14. Thank you for doing the Wen review. I also use a lot of product on my hair and a lot of hair spray. I have always wondered if it would cleanse my hair that well. Thank you for sharing.

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  15. The best way to purchase it is through the QVC website. No automatic sign up and guaranteed money back if you don't like it. I agree with lots of you...like it, but not sure I love it. I alternate a few days with WEN and a day with regular shampoo/conditioner. I definitely can go up to two days without washing when I use WEN, but like Kate said, I do not use much product. It is a very interesting concept.

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  16. WOW. Exactly my same experience. Day 1 - ok, Day 2, eh, Day 3 - ponytail, Day 4 - couldn't wait to shampoo again (and seriously, didn't it feel awesome?!?). My head felt so itchy by the end of day 3. I, on the other hand, repeated the process twice before tossing the bottle.

    I wanted to love it ... but didn't.

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  17. Ironically I just got a small bottle of wen almond mint. I was placing an order for some other items on amazon, I added the wen at the end of the order and essentially got it for free. I usually shampoo my hair every 2-3 days with a sulfate free shampoo and conditioner. I have shoulder length hair, I used 12 pumps as soon as I got in the shower and let it sit till the end. I am now currently on day 3 without shampooing, my hair, so far, feels great. I also recently purchased the Oscar blandi hair lift mousse, I put a small amount of that in my hair after I used the wen and I still have nice volume 3 days later. After only using wen once my review will probably change in the future, I probably won't use wen exclusively so we will see what the future holds. I am a huge fan of using coconut oil in my hair for a nice conditioning treatment too!
    I am in love with the Oscar blandi, I never use any products in my hair but I thought I would give it a try, so glad I did. Thanks Kate!

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  18. I've been curious about the hype of Wen even though I knew I most likely wouldn't purchase it. Thank you for the review; it's always nice to hear a professional's opinion.

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  19. I had almost the exact same experience with Wen except that my hair (which is never oily) started to look oily and heavily weighed down. I didn't actually realize that I was being signed up for automatic renewal so I was really annoyed when I received a giant box of additional products a month later.

    ladauphinestyle.blogspot.com

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  20. This is the exact same experience I had! I was so annoyed with the auto-charge aspect of it, too. I hate that! My hair felt very heavy and not very clean. I'm glad I wasn't the only one with these results! Thanks for the review!

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  21. Hi Kate!

    What would you recommend as far as a shampoo/conditioner for oily scalps? I can't go a day without washing or using a dry shampoo just to combat the oil. Your suggestion would be greatly appreciated. Thanks!

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  22. I like Wen, but I use it only a few times a year. My mother in law uses it because most shampoos cause a breakout to her scalp, and this is mild enough to cleanse her hair without it becoming broken out.

    I usually use conditioner to shave my legs but was out, so I used my Wen instead, softest skin after shaving ever!

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  23. Is the sweet almond mint (in the photo) the exact kind that you used? I'm just curious - as there is a tea tree formula that is for dry scalp. I've been thinking of trying it because I struggle with dry scalp constantly and haven't found anything that works well to clear it up.

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    1. Yep, that is a photo of my bottle (the same one I used)

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  24. I am a WEN user...I tried it and really loved my results...My hair is normal to dry...I find I can go longer with out washing my hair...I only use WEN products.I get mine from QVC...and watch when they have special prices on the product...My hair feels soft and silky..I have never experienced build up..just always clean an shiny. It does take some extra time...but I do my hair first in the shower then wash shave whatever and rinse..I dont do mine twice..but I do use 4 pumps to each section of my hair..after rinsing and still in the shower I add 1 pump of 613 or my fig or pomegranate rub in my hands and add while still dripping wet to the ends of my hair. After getting out I add 2pumps of styling cream..comb through and I just received the mouse I use that and then blow dry when almost dry and add finishing spray and I am good to go...Love it...My color has stayed in so much longer..In fact this is my 4th month and I just cancelled my color appointment and rescheduled it for later because I didnt have hardly any root's that needed touched up because color got washed away. Everyone is different I have friends that said it was heavy...but they weren't using correct amount either...So I think everyone needs to try for them self...I am hooked...

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  25. I've used Wen for years and like it though I do use a regular shampoo every 4 or 5 days. I don't generally use other hair products and I think you nailed it - it doesn't clean well enough to get all the other product out of your hair.

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  26. Thank you so much for sharing this, Kate!! I have been wanting to try it but I think I will continue with my current products! Thanks again!

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  27. I purchased Wen for my daughter who is 12. She has glorious, God-gifted hair (from her Dad). It is brown with natural highlights, all one length, long, and straight. She can only thank me because I prayed for it (I have terrible hair). Her scalp was dry so we tried the Wen. It left her hair lifeless and oily. So we switched to every 4th or 5th shampoo - the same thing. The scent is great and I think Chaz Dean is just adorable and kind, but I am not a fan of the products. My daughter have the hair refreshing spray and she likes it - all scents. Thanks for the review(: Susan

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  28. I have been using Wen for about a year and half. I only shampoo twice a week and I use the after shampoo moisturizer on my ends. I have had no problem. I do have to say I agree with the automatic subscription. I hated that part. I have so much product at my house that I don't need shampoo for about a year. When I am done with what I have at the house now, I am going to try the no-poo method. Most of this has to do with no un-known ingredients. Going as pure as possible but why does it always seem to cost more. That is why I will experiment with no-poo. I have heard great things about it.

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  29. I don't use hardly any product in my hair unless I curl it. I have super thick hair and Wen did to me in 1 day what it did to you by day 3. It felt like I was wearing a heavy blanket on my head and it felt awful to touch. I returned the product immediately. Now I only wash every 3 days with traditional shampoo.

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  30. I have used Wen. I ordered it off Amazon so I skipped the subscription issue. I got much better results by using less than the recommended amount. I used about half of what the bottle said to use. I liked the results, but still feel that the product is just too expensive. I now use a conditioning cleanser because I like the way it makes my hair feel, I just found a less expensive one than Wen.

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    1. What conditioning cleanser are you using?

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  31. I definitely think it depends on the person. I didn't like the way it felt AT ALL. I don't really need it, since I have pretty easy hair. My sister, however, has always had hair issues. After using this, her hair looks AMAZING. So it's definitely a person-by-person basis!

    Thanks for the review :)

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  32. Some formulas seem to work better than others. I tried the Sweet Almond Mint first and HATED it. It didn't do anything for my hair and made my scalp itch something awful. But I absolutely love the seasonal scent, Summer Mango Coconut. It's just too darn expensive. You can buy it from QVC without the subscription. You can even find a lot of it on eBay.

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  33. I've tried both sweet almond mint and the tea tree WEN. For those of you who don't want to sign up for the auto ship nightmare you can buy single bottles from amazon.com. the sweet almond mint is nice, and I only had to use 10 pumps to clean my hair. The tea tree wen left my hair with a rough texture and not manageable. I like the idea of wen and it does work, but it wasn't for me.

    I wound up liking doves oil therapy shampoo and conditioner and john frieda's full repair much better. The full repair system leaves my hair soft, even at the ends, and I can skip using my flat iron. I've been getting a lot of compliments about how healthy my hair is since using it.

    Bottom line is you have to find what works for you, and don't diss drug store brands, like I used to. Some do work well

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  34. Not that I want products to be bad, but it's nice to not see an "OMG it was perfect!" review once in a while. Sorry it didn't work, but keep on with whatever you do because your hair is pretty!

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  35. Thanks for the honest review. I've always been curious about this line.
    http://thegrassskirtblog.com

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  36. Adding the best place to order is probably @ QVC when they offer a TSV and its easy to return there as well. I have to agree with Kate I don't think it gets your hair really clean either so I use mine as a conditioner.

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  37. Great review! I completely agree! I gave it almost 2 weeks and my hair has never looked or felt so gross. It's extremely expensive too!

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  38. I also did a wen review and wasn't much of a fan either! :-/ It seems as though it works for some and just simply doesn't for others.

    Jeanette

    my review: http://simplychicforcheap.wordpress.com/2012/06/30/review-wen-hair-care/

    ReplyDelete
  39. Thanks for the review. :-) I've been curious about Wen but haven't tried it because like you, I use a fair amount of product in my hair when I style it and have to give it a good scrub when I shampoo or it gets very dull. I think Wen is more for people who don't use or don't need a lot of product so all the Wen has to take care of is the natural oil and dirt buildup rather than product.

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  40. I've tried using WEN I actually did like it. I found that it made my hair healthier and shiney. My problem...it's waaay too expensive. You need to use a lot of product and I couldn't keep up with the prices to use it all the time.

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  41. Thanks for reviewing this! I also have tried it - but I ordered it from Amazon so I wasn't automatically subscribed. I came to the same conclusion you did - and used the remainder as a shaving cream. Probably not the best solution - but I didn't like it in my hair :).

    Ginny
    www.moderncommonplacebook.com

    ReplyDelete
  42. A friend gave me a bottle to try and I was so excited to see what the hype was about. After only two days of use, it took everything I had not to claw my scalp off. I was so itchy and irritated... and it took two weeks of using my normal products to get it back to normal. I was also concerned about the buildup on my fine volume-challenged hair. Some people swear by Wen. I wanted to be one of them. Alas. I noticed a couple days ago that Sephora is selling two other "flavors". I was tempted, but after reading some online reviews, decided not to give it another go.

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  43. I agree with everything you said. I have oily to normal hair. I have been using Wen for about 2-3 months. I have noticed that my hair is definitely not as shiny and the ends are pretty dry. I color my hair every 4 months just to cover some annoying grays. I have dark brown to almost black hair. I pretty much can do anything to my hair and it never looks damaged. With Wen my hair looks dry and unhealthy. I am canceling my subscription today! Thanks for your post!

    ReplyDelete
  44. I had the same experience too. I used wen for only 2 days and my hair felt like it had so much product in it - and I only use a little bit of styling cream and hairspray! Plus, my hair felt super oily. I took advantage of their money back guarantee, although they made even that very hard to do.

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  45. I have used WEN on and off and have come to these conclusions: you in no way need 16 pumps of the stuff for it to clean and/or condition your hair. I have normal hair, not oily, probably a bit damaged from color and heat tools but mostly normal and about the same length and texture as Kate's. I had the most success with WEN when I used just enough product to get my hair to feel slippery- which was maybe 6 pumps. It rinsed out fine and left my hair clean and not overly conditioned but most importantly- not weighed down and "coated". I maily stopped using it because I wasn't getting these fantastic results that warranted the expense.

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  46. Thank you!!! Not only for doing a review on Wen, but also for letting us know what shamp/cond YOU use! I tried to do a quick search through your posts but could never find it. Your hair looks to be the same color/type/style/texture as mine and I was always curious what you used. So thanks!

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  47. Sally Beauty makes a product similar to WEN called Hair One. I actually liked it better than WEN and it is less expensive...maybe 1/3 of the cost. I don't use near the amount of product in the shower that the bottle recommends. I also can't use it as a leave-in conditioner. I had been using the product for about 6 mos when my hairstylist had commented on how much healthier my hair seemed. I've been using it for 2 years. That said, I don't use a lot of product in my hair when styling. Maybe 1 or 2 things. Last, it was only after switching to Hair One that I was able to go a day or 2 between cleansing my hair. I would describe my hair as fine with natural curl/wave in it.

    ReplyDelete
  48. You'll have to update your FAQ about wen :) I was just reading through and noticed it in there. Do you ever use moroccan/argan oil? My stylist recommended it and I love it! I hated all other leave in conditioners and heat protectors, but the oil works great.

    ReplyDelete
  49. I have used Wen a few times and while my hair is totally opposite of yours (dark, very oily, silky (which makes it hard to style), and I don't have a lot of color on it) I actually received the same results you did. My mom and aunt use it all the time and love it. As a hair stylist myself, when I color and style my mom and aunt, I can actually take my fingers and "pull" this waxy layer off of the hair shaft. In my opinion, it should be used as more of a once a week mask or a conditioning treatment instead of using it every wash. I have noticed however, a lot of my clients who dont usually do a lot of styling to their hair (mostly long hair they let air dry and that's it) use Wen and it does seem to do great.

    ReplyDelete
  50. great reveiw! the infomercial always SUCKS me in and im glad to see what someone "real" has to say about it.

    -s.

    serioussarahblog

    ReplyDelete
  51. I love WEN, but I think I'm going to cancel my auto-delivery. I get mine through QVC and I never have enough. I run out before my next shipment. I never get all of the product out so I have bottles turned over in mugs in my bathroom. I found that I love a few WEN products that I don't have to worry about running out of a lot -- the replenishing mist and finishing treatment. Those are awesome. I don't live in an area where I can pop on over to the store and buy some WEN so for me, it's probably best that I don't use 100% WEN products. I have been using the Not Your Mother's products. The Way to Grow shampoo and conditioner, Smooth Moves for straight hair days, Kinky Moves for curly, and the Knotty-something detangler. So far I have been happy with those -- and I can get them at Target and Ulta, yay! :) Thanks for your WEN article! I am glad that you tried it. :)

    ReplyDelete
  52. I have never tried Wen but I had read that this product was similar:
    http://www.drugstore.com/products/prod.asp?pid=395225&catid=186696&aid=338666&aparam=goobase_filler&device=c&network=g&matchtype=

    I got it at my grocery store and it happened to be on sale so it was a whole whopping $4.50. I tried it and really liked it, at first. Unfortunately I had a somewhat similar experience as you did with the itchy scalp. Mine got to the point where it was a itchy burning sensation. Like I said, I've never used Wen so I'm not sure how they compare but it might be an option for someone that wants to try a "cleansing conditioner" without having to pay the steep price of Wen! It was really interesting reading your take on things! I think I'll stick with my Pureology :)

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  53. I have been using Wen for several months and love it, but I was wondering if you could answer a question. After using Wen for several months, I decided to take a break to see how normal shampoo would make a difference on my hair after getting used to Wen. I shampooed and conditioned normally for several weeks, and the condition of my hair declined rapidly. My hair became dry and brittle, and I had to straighten it every day for it to look half way decent. My scalp itched and it actually broke out some. I have very oily hair that I have to shampoo daily, but it tends to get dry on the ends sometimes, because they are damaged, but my hair does wonderfully with Wen. Do you have any idea why my hair and scalp would react to normal shampoo after using Wen for a while? It was a brand I had used many times before, so I know it wasn't an allergic reaction.

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  54. My sister is one who can and does use Wen everyday. Our stylist says she is the only one she knows who has success with it. I have baby fine, thin, blonde hair. After my sis raved about Wen, I bought a bottle. I find it only can be used as a good once a week conditioner. I need volume and it only weighs my hair down. I love my Aquage uplifting foam tho!!! =) Have been using it everyday and it is the only thing that helps my hair stay all day (with the exception of very wet snowy days!) Thank you for the product review!

    Paula

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  55. I love Wen. I used it until I ran out and thought I didn't need it anymore...and then my hair gradually turned back in to its original state. And now I'm using it again! I think you were using too much of it. My hair never looks like the models in the infomercial but I can't explain the difference Wen makes. It is worth the $$ for me. I have bad hair and Wen makes it soft, shiny, and easy to manage.

    ReplyDelete
    Replies
    1. The same thing happened to me, except for when I stopped using it, my hair became worse than it was before. At least it seemed worse...I guess it is possible I had just forgotten how my hair was pre-wen.

      Delete
  56. I already only wash my hair once or twice a week, so I wonder if it would work for me?

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  57. I've been on the fence so I will probably skip it. I'm pretty skeptical that it would work for me. I have a very oily scalp and my hair is very greasy if I don't wash it each day.

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  58. Hi, my review of WEN is going to be very different from most of the reviews above. I am one of those who tried WEN and yes, experienced hair loss. I've always taken good care of my hair and was excited to try this product. For the first few weeks the product worked wonderfully, my hair looked and felt great. About one month of using the product I noticed that my bangs were not as full as they use to be. Then my hairdresser noticed that I definitely had thinning hair... she asked me if I was using something different. I never suspected WEN but went on line and sure enough, I was the not the only one using WEN and experienced hair loss. In fact, whole websites are set up just on this including Youtube. Do a simple WEN and hair loss search and you will see for yourself. Healthy hair starts at the scalp so exfoliating the scalp is crucial for healthy hair... Wen focuses only on the actual hair. There definitely is something in this product that some people are allergic to... so be cautious, buyer be ware. This is only my experience however there is enough people who had the same experience like me. For some if works well, but to say that WEN does not cause hair loss is wrong... people have lost their hair. You should be aware of this if you want to try this product for the first time.

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  59. For those of us who use a lot of product, I agree with Kate that Wen was too heavy. The one thing I can't seem to fix, with any shampoo is how to get rid of oil on the back of my head (top/back of scalp) despite scrubbing with my shampoo. Do clarifying shampoos help with this or strip your color?

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  60. The worst thing was the spam I got from signing up!!!

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  61. I love Wen and rotate it into my process every few washes (I can go three days without washing my hair), and have to agree, 16 pumps is too much! I start with 4, then add as needed. I have long (between shoulder blades) blonde hair that is thick but fine. It took some practice to get my routine down right (greasy after washes, even some forehead breakouts) but I LOVE it now! Don't give up on it

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  62. I don't use alot of other hair products and I like Wen. I don't use it all the time, but I feel like when I do use it for a week or so my hair looks the best it ever has. I would recommend trying it out a day or two without using the extra products. See how your hair is then.

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  63. I don't use alot of other hair products and I like Wen. I don't use it all the time, but I feel like when I do use it for a week or so my hair looks the best it ever has. I would recommend trying it out a day or two without using the extra products. See how your hair is then.

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  64. I'm so glad you reviewed this! I recently saw the infomarcial and was wondering what all the hype was about. and the auto sign-up thing is enough for me to never order! ridiculous!!!

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  65. I'm so glad you reviewed this! I recently saw the infomarcial and was wondering what all the hype was about. and the auto sign-up thing is enough for me to never order! ridiculous!!!

    ReplyDelete
  66. What do you think of Bumble and Bumble products? I recently scored some Styling Lotion at Ross for 1/2 the MSRP. I was skeptical but it has been AMAZING! Have you ever used any products from their line?

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  67. I appreciate this honest review. I've considered trying it, but I think I'm going to stick to my Clear Shampoo and Conditioner. However, when it runs out I'm on the hunt for a new shampoo and conditioner to avoid my hair becoming used to/bored of a certain kind.

    ReplyDelete
  68. I"m a Wen user. I've got very thin, super curly hair and it's the only product that gives me volume and helps keep my curls in their nature state. Although when the humidity kicks up outside, after a few days I have to resort back to washing with shampoo for about a week so my hair will react better when I switch back to Wen. It's crazy. But I do agree, Wen's not for everyone. I like hearing other people's reviews on it.

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  69. I used Wen...Loved it!! My hair never looked better...I became addicted to the stuff. I even called Wen my crack. After 3 months of using it, I noticed that my drains were clogging and my hair was falling out. Within weeks I had lost 40% of my hair. I was one of the unfortunate ones...A year later my hair is still thinner and I have a bald spot. Strangely, my mother and aunts have been using Wen for years and have not had the same experience.

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  70. I have colored, slightly dry hair and I have had success with Wen. I can go about 2 days without washing (short length) and even longer between washes when my hair was long. I especially love that I don't have a two step process of shampoo & conditioner. You do have to get your hair VERY wet -- I mean SOAKING -- before you work in the product. And after rinsing, you can use a tiny bit as a leave on for the ends, which helps with dryness. On a separate note, I am always jealous of the lift and body at the crown of your head! I have been trying to get my hands on Aquage uplifting foam for over a year. No salons in my neighborhood sell it, and my stylist won't help me buy it :(. I might just have to plan a trip "over-the-hill" into a fancy Beverly Hills salon to find it. Your blog is probably one of my fav blogs ever (yours & the Pioneer Woman are my favs!). I love that you are seem so down-to-earth and approachable, and your style is so classy and feminine. Please keep up the great work.

    ReplyDelete
  71. Great review, Kate! Thanks for the honest feedback

    xo Nina
    aclothes-call.com

    ReplyDelete
  72. I really wasnt very impressed with it.

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  73. I hated Wen--and learned the hard way about being automatically subscribed. When I called them, it almost took an act of Congress to cancel....

    Enjoying your blog! I live in Charlotte and blog about interior design. Hair blogs are a new world for me :)

    ReplyDelete
  74. uuggh I hated Wen too!! I wanted to love it SO much. My hair tends to be normal/dry while my scalp tends to be a bit more oily. It's also SUPER fine. Like that of a newborn infant fine. Like no amount of teasing and volumizers can give me volume fine. I tried Wen 2 separate times. I ordered mine via QVC and started with a 16 oz bottle of the Sweet Almond Mint. Figured I'd start with the original. I had the exact same issue as you! I actually went on the Wen website after trying different ways of applying (always rinse hair for 2 minutes, 4 pumps per section 8 pumps per section 16 pumps per section.. massage vigorously.. let it sit while I washed my face and body and shaved then finally rinsed for what felt like 20 minutes) with ZERO luck and chatted online with a customer service agent. I told her what was going on and she said it's always better to use more Wen then less so it can really clean your hair and scalp. Tried that. NADA. No difference whatsoever. My build up was always on the crown of my head. It was the most disgusting feeling. I consulted the QVC product guide for Wen products and thought I'd try the Lavender version for fine hair. I even ordered the huge size so I could really try it out for a long time (that tiny bottle lasted like 10 minutes with the amount of product they recommend you use). No difference whatsoever, except that this one did leave me with an itchy scalp when the original did not. So I lasted more than halfway through the bottle and literally could not take it anymore. The feeling at my scalp was so gross, when I straightened my hair it was like greasy pieces. I finally couldn't take it anymore so I started using a regular shampoo again and using Wen only as a conditioner, concentrating the most on the ends. It works great for that! I'm glad someone else had the same issue as me!

    ReplyDelete
  75. That was a great review!

    My mother has exactly the same hair texture as you, and when she ordered it for herself, she had the same experience that you did, so she passed the product package along to me. I am mixed, and have very curly hair, similar to Shirley Temples but brown. When I used the products and straightened my hair, I dealt with the same heavy residue and other issues. However, when I chose to leave my hair curly, I found that Wen did wonders for my hair. It felt super soft and my curls dried perfectly sculpted. While I think those with straight, wavy, or fine hair should use other products, I would recommend Wen for women with curly or very coarse hair.

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  76. I have been using WEN for a while now. And I love it. But I also love the way my hair feels after getting it professionally
    done. :) So I switch off from my WEN and my regular shampoo/conditioner. Makes my WEN last longer. And I don't wash my hair every day, about 2-3 days. Depending on how much product I use, which isn't much. :)

    ReplyDelete
  77. Hair loss, or alopecia, is certainly not a new phenomenon.
    hair transplant cost

    ReplyDelete
  78. I thought it would only be fair if I tried Wen myself in order to form an accurate opinion of it. So, I ordered it online a few weeks ago, and shortly thereafter a box containing the cleansing conditioner as well as a few other accessory products arrived.
    natural hair

    ReplyDelete
  79. I tried the Wen products as well. My experience was not that good. My hair did look curlier but my scalp was itching terribly and very flaky. I never had a flaky scalp,ever. So for me, it was my scalp that was causing me problems. So I started back using my regular shampoo and using the Wen for conditioner. It's been a week and the itching and flaking has stopped. My scalp never ever felt clean when using Wen alone. I also never use the amount recommended......omg that would have made my scalp itch worse I think.......I only use about 4 or 5 pumps of the Wen, wait several minutes and rinse. I add a little dab on my ends and don't wash it out........Well this is my experience.

    ReplyDelete
  80. The Shielo Hydrate Shampoo is the first "non-salon" shampoo that does not dry my scalp out. I have severe allergies and no matter what I try at home, it always seems to leave my hair flat and my scalp dry. There was no itching and the scent of the Shielo Hydrate is out of this world.

    ReplyDelete
  81. My hair is thick, course and blonde and highlighted. I have been using Kerastase for years and it has gotten to the point of being so dry I can barely wash it - it is hard and brittle even when wet. Silicon build up is the culprit. It doesn't wash away and takes a while to wash out, even with a silicon free shampoo. But after one wash with the Shielo Hydrate Shampoo, my hair is back to feeling baby soft again! I love Shielo and I have never even heard of this brand! I am going to use this as my regular shampoo until it is gone. Its from the Shielo brand, called Shielo Hydrate Shampoo.

    ReplyDelete
  82. i want to share my testimony on how i gain my nature hair back in just three weeks: i had very thick curly hair.i straightened my hair 2 yr ago.they after some time started 2 fall out.i also having dandruff problem all d time, before i used shampoo called antidruf containing ketoconazole and tugain 2%(minoxidil) have stopped using chemical one year ago.but still i am loosing a lots of hair everyday and my hair has become so thin. when a friend of my visit me and i explain how i lose my hair every day, she told me she was having the same problem 3 months ago and he contacted DR OPINGO online, i please with grace and she gave me DR OPINGO email, i email him immediately and explain about my hair to him, he told me not to worry that he is going to help me out.After DR OPINGO have prepared the spell cream i use for good three weeks my hair grow fast and was very thick, all my girl friends love and cherish my hair thank you DR you can contact his email at: (alterofcandletemple05@gmail.com) his cream will make your hair grow fast and thicker.

    ReplyDelete
  83. Everything I've read or seen on the infomercials about WEN says you only need to use WEN. I realize you're a stylist, however, by adding the root lifter product, you may have created the problem you don't like. I have not yet tried WEN, however, one of my friends uses it and her hair looks fabulous! So next paycheck, I'm going to purchase it.

    ReplyDelete
    Replies
    1. Seriously do. I have no idea what these ppl have been going thru cause my experience has been Amazing. First off I got it within three days AND when it arrived the box was soaked and covered in plastic. So I took pics and I called them and seriously have never been so impressed with customer service in my life. They sent me to someone that could help with itand wwithout any questions about it they sent me a new order. Didn't ask what product I thought might be missing (they werr gifts anyways I didn't pay for them) and they daid they were so sorry and THAT very second they were ordering me a new package and said I didn't have to send anything back. This product is a dream. I used it once last night and I almost cried I have course hair and when it dries its stringy and poofball. But my hair feels so soft like plush blanket soft and so manageable. My daughter who is half black half white worked amazing on her TOO. Seriously I read this before I got it and I was scared...AND JUST SHOWS TO NOT LISTEN TO EVERYTHING PPL WRITE CAUSE IT MAY WORK WONDERFUL FOR YOU. AND YES YOU SAVE MONEY. Instead of paying $20 shampoo (maybe less unless you use store product like pantene) $20 conditioner there it is for one wen product but I got the spray anti frizzy sixthirteen 're moist ultra cleansing treatment volumizing root lift which didn't come fell out of the box. Replenishing treatment spray and also got the travel kit for free. To buy all that stuff and hairspray mouse gel whatever is well over the price for WEN. Seriously try it. I tried on two different hair types last night..mine I'm Czech GERMAN and two dif Indians and my children who half me and Italian and black. And it worked great so just try it for yourself and I think every three months is great. Dont have to stop at the store for product. I also have meaningful beauty that does that. HAVE FUN AND GET GREAT HAIR.

      Delete
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  85. This comment has been removed by the author.

    ReplyDelete
  86. I'm glad I stumbled on your blog tonight, as I saw a commercial for WEN recently and wondered if it was worth trying. I have a lot of fine, soft hair, so it can be a little finicky with some products (I don't use any products after I shower...just blowdry & go). Your description made me laugh because it was almost exactly the same experience I had with a combination of Kiehl's Amino Acid shampoo and Conditioner and Grooming Aid Formula 133. Those are what my gym provides in the showers, so when I first signed up I was psyched for free Kiehl's and was determined for it to work...after 3 days, though, same feeling as you had with WEN (residue-y, itchy, etc.) and I couldn't WAIT to wash and condition with my Dove products. I've since started bringing my own conditioner, and the Amino Acid shampoo seems to work ok...it's just frustrating that Kiehl's touts the Formula 133 as "for ALL hair types", when really, that couldn't be further from the truth. Anyway, I digress...thank you for this review...I definitely won't be trying WEN!! :)

    ReplyDelete
  87. I have been reading all those negative comments and think perhaps maybe you all are too busy to READ the labels and instructions. My daughter has long, bleached and sunburned hair, and has been using WEN and her hair never looked better. I am 75 with short frosted blond/gray hair, and I thought I wanted to try WEN. I purchased on Amazon and have been using it for over 2 months. You need to get your hair WET before you put the pumps and and then massage it all over. Finish your personal shower and then rinse the product out really well. I decided to just comb my hair the way I wanted it to dry and let it DRY without blow drying, which is why most of you have so many problems. It dries beautifully, is shiny and all I do is fluff it with my fingers, put a little hair spray on and go! I used to wash my hair every other day, but now, I only wash it every 4 or 5 days and it looks great. Sometimes, if you take the time to use things correctly, they Actually Work !! Good Luck....

    ReplyDelete
  88. Alex Cray
    Revita Shampoo is just about the most effective new hair growth stimulating shampoo on the market today.
    Contains precious materials specially created to maintain scalp vitality along with act in follicle complications.

    ReplyDelete
  89. Uh... I've been using Wen for about a year. Correction:I wasted my hard earned money on wen for about a year. I purchased that huge $200. salon sized supply from QVC (fig). I JUST couldnt stop using it since I couldn't get a refund. My scalp is [still] so irritated . Always itching and burning.to the point that I now scheduled an appointment with a dermatologist, cut most of it off because it's nasty looking and thin like a stray dog's fur. I have been using it on my daughter's hair as well. She is now six years old. My baby's hair was so unmanageable...very long (almost to butt) and very thick and curly. My hair is curly (or was) and thick but manageable. Needless to say I was extremely happy when after a month or so of using Wen, my daughter's hair became extremely manageable. Her curls loosened up. It was a bit confusing but I thought "hmm...did her hair texture change? Naw...this wen is really good for her hair". Well...fast fwd to one yr later...I decided to put her hair in a ponytail (usually out with one of her thousands of headbands) OMG...WE BOTH EXPERIENCED EXTREME HAIR LOSS! I see her scalp around her hairline as do I see mine! I already made plans to see a hair loss specialist due to my extremely thinning hair but now my baby? My beautiful, bubbly baby girl going bald? Please...if you use this product...do so at your own risk but DO NOT USE ON KIDS! I even called the wen # to ask if it was ok for kids to use before she ever used it...they recommend using in children! Never again.

    ReplyDelete
  90. Thank you for this review. My daughter has completely unmanageable hair and I was going to try Wen on her just to see if it helps. While I am brushing it, right after I have cleared knots, it re-knots. I wish I were joking! After reading your review and what Michelle M. had to say, there is no way I'm going to try it.

    Can you recommend something for a child's hair that will help keep it manageable? She does a lot of swimming and plays tennis so it goes through the ringer. Thanks!

    ReplyDelete
    Replies
    1. I use nexus pro mend on my daughter's hair. It's pricey but definitely cheaper than wen. Costco sells the whole system for about $20 which is about half of what you'd pay for the system at Walmart, plus double the size.Currently we are trying Invati by Aveda, I can't say for sure if it's working or not (we suffered hair loss due to wen) because it's only been a couple weeks. It's way too expensive and our $120 supply is almost gone. I do see a huge difference after washing(thick shiny hair) but it's only temporary. After the first day it's back to limp lifeless hair. I'll keep you posted.

      Delete
  91. I agree with Penny. It's not a good product to use if you use alot of styling products. I've been using WEN for over 3 years, don't use styling products often and although I don't get the results they offer on the infomercials-my hair always feels clean and is manageable (I have very fine hair-not thin but fine). If I do happen to use products, I'll shampoo with Purology (love the way it foams) and it makes me feel like I've had a nice clean start. You do have to use the suggested amount of WEN to get a best result-don't skimp and rinse rinse rinse. It's sad that some people have had hair loss and these negative issues, but I guess any product can do that. I buy mine from QVC and get a much better deal than WEN website or infomercials. Thank you KATE for your blogs and tutorials!!! I've had fun trying the different styles.

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  92. I bought Wen hair care and at first I loved it the more i used it the worse my hair felt weighed down, I went to order one more shipment so that I can it maybe once a week for a deep conditioner. I went to cancel it and they sent me a bill for 98.00. So I called and they told me that i ordered my next supply and that it was a 90 day supply.They will give you your first month but then the next supply is 90 days and they say that they told you when you order and agree to the term in the small print. Do not order with them they are just trying to get your money. Only good thing would be a deep conditioner.

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  93. Using Wen was a nightmare for my hair, I have very fine strands of hair which has a natural curl. The first time I used Wen I followed the instructions I noticed how knotty my hair felt during the cleansing process but I continued using it to give the product a real chance but after day 4 I noticed large clumps of hair coming out of my scalp. I do understand that it is natural to lose hair daily but I have never experienced the shedding I saw when using Wen. The more I used to product the more of my hair fell out and I eventually ended up with a pretty prominent thin spot at the back of my head, when I say thin spot I mean you could see my scalp. To make sure my hair less wasn't due to a medical issue I was given many different blood test that all come back normal. Long story short (pun intended) I had to chip my beautiful long curly hair off to shoulder length layered bob in order to give some height to my hair in order cover my bald spot. It's been about a year since I used this Wen, and my hair is still suffering the effects of this horrendous product. I would never refer this product to anyone, in fact if anyone asked my opinion on this product I would tell them my hair horror story due to this horrible product. So the answer to the question of "does wen cause hair loss," is YES, yes it truly can cause hair loss. Aside from the hair loss I just couldn't see how using this product is any different then just using a conditioner on your hair as a cleanser in place your shampoo and In my opinion my normal condition works better, not to mention it's much more cost effective

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  94. Your hair will be beautiful and healthy if you combine hair care products with right nutrition. Most nutrients for hair are received from blood, not from outside. That is why your food should be reach in vitamins. In addition, vitamins could be taken separately. I am taking special dietary supplement for hair - Hair Gain Formula by Military Grade. It contains natural compounds which enhance hair growth. My hair becomes more shiny and thick. I really like how this product works for my hair!

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  95. I didn't about wen,but I am having a problem with my hair,do you tell me some tips to How to Reduce Hair Fall

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  96. I was delighted after the first wash. However, after several times effect became completely different and that the worst thing - the hair began to fall out that has never happened to me with any other products, even the cheapest one.

    Quality of my hair changed for the worse; electrified, naughty, even bang flies in all directions,
    and there is some kind of film or coating on the hair that does not pass even after 2-3 wash with another shampoo I can not find anywhere list of ingredients, I want to believe that everything is really natural and and high quality, but my hair deteriorated after 3-5 times washing with WEN.

    When I read other reviews, I realized that my symptoms are very similar to what others got, and this fact is very suspicious to me.
    Do not rush to conclusions about the product after several uses, give your hair time to understand, perhaps for you it is not very desirable product also

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  98. how to prevent hair loss
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  99. Hair fall is big issue today if we got solution here then it will be really great.
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  101. Buy 100% virgin pure human natural hair, unprocessed, full cuticle, double wefted, weighted about 100g, non-shedding, tangle free and with no lice, can be dyed to any color and ironed.

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  102. At least a cancel subscription thousand companies per country," says founder Maarten Roelofs on his already international initiative.

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  103. .I have been wanting to try Wen for so long, but I never wanted to pay $60.00+tax at the T.V Showcase store, so when I received the Fig Wen hair set as a Christmas gift I was so surprised and excited, but very skeptical about using this product. for a few years I have been suffering B12 and Iron deficiencies caused by major stress and I started noticing severe thinning overtime especially on the top where my hair part is so my major concern was if the product would cause me to have further hair loss and if it would cause my hair to be flat, oily and lose the little volume that I had, but I took the plunge anyways and tried it after New Years on the first Friday so I would be able to monitor the results during that weekend… Oh my… I love it!!!! It feels so clean; it feels so soft and shining, it feels like I have more hair than I actually have and it’s full of bounce and volume. Styling my hair is a breeze and the style stayed in all day! But I only use it 3 times a week and I don't use the “recommended amount” because I think it's too much product for my shoulder length hair. I use very little of it, maybe 6-8 full pumps total, I divided it in 2 parts and do 2 full rinses, but the last rinse I will use a bit of cool water as they recommended. I do alternate between the Wen and my Airbonne brand shampoo and conditioner. One comment that I read that is worth trying is to try and train my hair to only wash 3 times a week rather than the 4-5 times I currently do now. I will try the dry shampoo products that were recommended to avoid one or two less wash’s a week. Thanks for the tip!
    By the way, I live in Toronto and when I do need to start purchasing my Wen hair set it will be at the T.V Showcase store that is located in the malls. I would rather pay double the price than buying it online just not to have the hassles. I will purchase the product when I want it, select different blends if I choose too and know my bank account is safe and my credibility is not being messed with and if I want to stop using it, I just won’t buy it…but for right now, I love it and I am going to buy it!


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  104. I love WEN, however i feel i am planning to cancel my auto-delivery. i buy mine through QVC and that i ne'er have enough. I run out before my next cargo. I ne'er get all of the merchandise out therefore I even have bottles turned over in mugs in my toilet. I found that i really like many sebaceous cyst merchandise that i do not ought to worry regarding running out of plenty -- the replenishing mist and finishing treatment. Those square measure impressive. i do not sleep in a district wherever I will pop on over to the shop and get thereforeme sebaceous cyst so on behalf of me, it's most likely best that i do not use 100 percent sebaceous cyst merchandise. I even have been victimisation the Not Your Mother's merchandise. The thanks to Grow shampoo and conditioner, swish Moves for straight hair days, Kinky Moves for frizzly, and therefore the Knotty-something detangler. thus far I even have been proud of those -- and that i will get them at Target and Ulta, yay! :) Thanks for your sebaceous cyst article! i'm glad that you just tried it.

    Hair care Products

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  105. After a month of use my hair is soft and frizz-less. Wen is my miracle cleanser which was a fresh breath of air after years of searching for something that could tame my frizzy coarse wavy hair.

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    Replies
    1. Gosh thank YOU. I have been reading all these horrible negative comments and have no idea how they can have them. Your hair falls out everyday doesn't matter what you use. The customer service is amazing and the product is over the top perfect. My hair has never felt so soft and clean and moisturizer then ever. I also think some ppl need to rethink the way they have been using other products or coloring it. I couldn't imagine. OH AND ON THE INFO COMMERCIALS IF YOU CAN READ IT IT DAYS TEN WASHES...SO AFTER TEN WASHES IT LOOKED THAT GREAT. NIT AFTER ONE TRY NOTHIng CAN BE THAT PERFECT. But after one wash on my hair im hooked

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  106. I only tried Wen because I got an offer to try a 1-month supply for $9.95. I thought, it better do amazing things for me to KEEP purchasing it at $29.95 per month after this. It was fine. But not better than Purology Hydrate which I get in half-gallon size. I get it through a relative that is licensed (so I get it about 1/2 off retail through a professional Salon store). I think even at full retail Purology would be cheaper because Wen is RIDICULOUSLY priced. So I went to cancel and canceling is proving to be nearly impossible. It is 9:44AM CST and I have been on hold for over 88 MINUTES. “Live Chat” said that phone # is open 24/7 so I have been doing things at home and staying on hold. They don't have any hold music or anything. I called back after 7 minutes the first time because I thought maybe I got it wrong. This time I said “change what is in my kit” at the prompts thinking they put me in la-la-land BECAUSE I want to cancel. Same thing the second time. No hold music or even a recorded sales pitch. I "signed out" of my WEN account on the website to see if I could find more customer service options (because I couldn't find the LIVE CHAT once signed into my account). I got LIVE CHAT to pop up and here is part of the conversation:
    Rachel: My apologies, I wish I could help you with that; however, I specialize in new product orders and I do not have access on your account since I don't have the necessary tools to do that as well.
    You: Is there another way? Like another LIVE CHAT area or a place on the website to cancel?
    Rachel: I'm sorry to tell you that only our Customer Service can do the canceling your account.

    So I sent them an email via the Customer Service area at the bottom. I don’t know if it will work but I threatened to reject payment via my credit card if they don’t comply. It really shouldn’t be this hard to cancel. Imagine if I wanted to change what is in my kit. BAD CUSTOMER SERVICE. Rachel eventually got my phone number and said she would have Customer Service call me. I guess we will see.

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  107. Hi Kate,

    Thank you for the great review. I tried Wen over the past month and I have mixed feelings. I have long thick hair with some split ends and a few frizzies. Have never colored my hair. I felt the wen made my hair look better and just made it fall better into place over all. The thing I did not like is that it did not make my hair feel clean and my hair would look oliy earlier than normal. So I am not sure if I will continue the product of not. Kate, are there any shampoo and conditioners you could recommend?

    Thanks,

    Kim

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  108. I found Wen to be a fabulous product! You probably won't see miracles in only a week, but with patience in learning how to use it with your hair and a little bit of time it can really transform your hair ... truly!

    The first thing that struck me with this review is the daily use of this product. When you overwash your hair it removes ALL the oil on your scalp and your scalp then keeps producing more oil. When you shampoo less, your scalp produces less oil which in turn means you don't have to wash it as often. Using WEN I only wash every 3-4 days now, which is less harsh on your hair. The first week with this routine your hair will likely look a little greasy, but it will get better and better. So, as far as weighing the hair down, the daily use is very likely part of it, but I would also consider the products used after shampooing. I need very little, and lightweight, products after using WEN. I also use less product than the directions use and use plenty of water before applying product. It's a totally different process, don't think of it like a typical daily shampoo and with some time, IMO, you'll be SO happy you did.

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  109. I have used WEN exclusively for about two years now and I love it. I love the one-step cleansing and conditioning. After rinsing thoroughly I put two dime-sized squirts back into my hair as a leave-in and then air-dry. With WEN I use no other products in my hair and I go four to five days between washes. My hair is long, thick, curly, and coarse but when makes it soft, shiny, manageable and defined (not frizzy). Also, my scalp and hair seem to stay cleaner longer between washes, and my shower time is shorter because of cleansing as and conditioning in one step. I don't use as many pumps as directed, so my gallon-sized jug lasts long time. I buy it on QVC so there's no auto-subscribe hassle. WEN is not for everyone but it's definitely right for me!

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  110. Try Purely Perfect Cleansing Creme it's so much simpler, gave my the hair of my youth! http://bit.ly/M0thHs

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  111. Wen is seriously over-hyped and I hated it too. Terrible experience. What worked for me was a shampoo and conditioner called Pro Naturals, it's argan oil and sulfate free so I guess that's what made it so much better. 100% recommend them!

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  114. Tried it once. Lost 90% of my hair. Initiated a lawsuit, etc. Lawyer informed the company, etc. They offered $300,000 to settle and I accepted. The lawyer had compassion and said $25,000 fee will be enough, so I collected $275,000. I will never try Wen again!

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  118. OK sooo to those looking for shampoos and conditioners ya please go to a salon do not ever ever by shampoo or conditioner or styling products from a regular store....there shampoo and condionters can actually be expired or fake. Which means they don't work right and cause more damage and to people with dry damaged hair use a deep contioner once a week it really helps a lot if you straighten your like I do than maybe use a deep condioner twice a week sometimes I have to because styling with heat products reallly drys out or hair with or without a heat protectant I've been using biolage from salon Paul Mitchell deep conditioner and matrix leave in conditioner and there the only thing that work for me...but..... with dry hair try switching your shampoo and conditioner every few weeks dry curly hair does adapt to shampoo and conditioners after so long so eventually it won't work so always use two different kind of contioners and never shampoo your hair every day its reallllly bad for your hair

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  119. You didn't use it right at all, which is probabl why you had problems. I used it today for the first time and LOVE IT!! Worth every penny. He says in the directions to use wet all your hair and then use HALF the recommended amount of pumps and massage it in well to your scalp and then down through the ends. Then rinse and rinse and rinse some more. I didn't feel it took any more time than normal for me though. Then, you do the other half of your recommended amount and massage that in, run through to the ends. I use a wide toothed comb for this and leave it the length of your shower, however long that is. I also use his 613 which is amazing conditioner as well if you need the added boost like me. You put a three to four pumps of that in with your last cleanse for the remainder of the shower. Then rinse,and rinse and rinse and rinse some more and my hair has volume, even on the ends!! and it was wet!
    Love this product.

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